We strive to provide the best service possible. This Refund Policy outlines when and how refunds are processed.

1. Eligibility for Refund

Refunds are issued under the following conditions:

• If a service provider cancels your booking.
• If there is a double charge due to a system error.
• If a technical issue prevents the completion of the booking process.

2. Refund Request Process

To request a refund, users must contact our support team within 7 days of the appointment date.

Provide your booking details and a brief explanation of the issue.

3. Refund Processing Time

Approved refunds will be processed within 7-10 business days. Refunds will be credited to the original payment method.

4. Non-Refundable Situations

The following situations are not eligible for a refund:

• No-shows or late cancellations (within 24 hours of the appointment).
• If the service has been rendered as scheduled.
• Failure to provide correct booking information.

5. Partial Refunds

In some cases, partial refunds may be issued if a service provider agrees to compensate for an unsatisfactory experience.

6. Online Payment on Website and App

LPFS MAKEFIT HEALTH PVT LTD provides an online payment option for booking services through its Website and App. Payments are processed via third-party payment gateways, and users are subject to their terms and conditions, along with their privacy policies.

LPFS MAKEFIT HEALTH PVT LTD is not responsible for:

• Incomplete or unsuccessful transactions.
• Bank, credit card, or third-party payment failures.
• Any loss or damage arising from the acceptance or decline of a transaction.

7. Cancellation and Refund Policy

Users may cancel an appointment at least two hours before the scheduled time to be eligible for a refund. Cancellations made after this period will not be refunded.

Refunds for eligible cancellations will be processed within 5 to 10 working days and credited to the original payment method.

All video consultations are strictly non-refundable.

Note: Refunds apply to consultation fees only. Any convenience fees paid during booking will not be refunded if the cancellation is initiated by the user.

8. Contact Information

For any refund-related inquiries, please reach out to our support team.